Essential Soft Skills Courseware helps learners develop and demonstrate attitudinal and behavioral skills that are essential to success in the workplace and school. These competencies are a key component of WIN’s comprehensive approach to preparing learners and job seekers for success and providing future employers with workplace-ready candidates.
Engaging Blended Learning Course Content
Essential Soft Skills courseware includes a pretest, course instructional content, and a posttest to measure learning gains. View a brief description of each of the skills presented in the Essential Soft Skills modules along with sample videos. The blended learning model also includes offline project-based activities that allow students to demonstrate the transfer of knowledge and application of skills through collaborative capstone projects.
Module 1: Communicating Effectively
This module identifies ways to improve communication and listening skills for a productive work environment, explains the importance of spoken communication to improve understanding, and assesses the use of communication tools, including email etiquette, cell phone use, and social networking. The module also covers how to effectively resolve conflict in the workplace.
Module 2: Conveying Professionalism
Learners are introduced to the components of a strong work ethic, including personal images conveyed to colleagues and customers, the benefits of a positive attitude and excellent customer relations, the importance of being on time and dependable, how motivation affects performance, and strategies to build excellent work habits.
Module 3: Promoting Teamwork and Collaboration
Learning to be a good team member benefits individuals and the organizations to which they belong. This module discusses the positive impact of diversity in the workplace, the importance of sensitivity to individual differences, the benefits and challenges of teamwork and collaboration, and the value of strong leadership skills.
Module 4: Thinking Critically and Solving Problems
Innovation, creativity, and flexibility in the workplace are more important than ever. In this final module, learners are taught to evaluate the elements of critical thinking, including evidence, reasoning, and fallacies.
- Program Facilitator Guide — facilitators and instructors have access to hands-on materials to expand on their knowledge and skills gained from the digital courseware. Facilitator guide includes: instructional units with learning objectives, independent and group exercises, debrief and review, along with formative and summative assessments.
- Project-Based Learning (PBL) Activities — In addition to the self-directed activities and application, learners engage in a collaborative PBL activity around one of the 4 modules. Learners work in groups of five, and review the project instructions to complete a collaborative task within the project deadline of one hour. Learners present their findings or completed project.
- Culminating Capstone Project — To assess in the transfer of knowledge and application of the essential soft skills, learners engage in a final capstone project or task. Learners practice questioning techniques, research of key information, gather references and recommendations, and practice effective organization, planning, and communication skills.
What Our Learners Say
There are tons of things that I enjoyed learning about soft skills. These were super helpful and I think this will really make a difference in the future for when I work with others. I also think it will help me to become clear and effective while remaining respectful to my peers.
Student, Broward College
What Our Learners Say
I have also really enjoyed completing the Soft Skills training and getting my training certificate. This program taught me some great information on how to become an active listener, how to communicate effectively, and how to use my critical thinking skills. I am very happy that I got to take this program since I will definitely be using this certificate and knowledge in my personal and professional life.
Student, Broward College
LAN Installation Option
WIN Learning's Essential Soft Skills Courseware is also available as a LAN installation to provide learners with workforce education resources without an internet connection.
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