Soft Skills helps learners develop and demonstrate attitudinal and behavioral skills that are essential to success in the workplace and school. These competencies are a key component of WIN’s comprehensive approach to preparing learners and job seekers for success and providing future employers with workplace-ready candidates.
Engaging Blended Learning Course Content
Soft Skills courseware includes a pre-test, course instructional content, and a post-test to measure learning gains. View a brief description of each of the skills presented in the Soft Skills modules along with sample videos. The blended learning model also includes offline project-based activities that allow students to demonstrate the transfer of knowledge and application of skills through collaborative capstone projects.
Module 1: Communicating Effectively
This module identifies ways to improve communication and listening skills for a productive work environment, explains the importance of spoken communication to improve understanding, and assesses the use of communication tools including email etiquette, cell phone use, and social networking. The module also covers how to effectively resolve conflict in the workplace.
Module 2: Conveying Professionalism
Learners are introduced to the components of a strong work ethic, including personal images conveyed to colleagues and customers, the benefits of a positive attitude and excellent customer relations, the importance of being on-time and dependable, how motivation affects performance, and practice strategies to build excellent work habits.
Module 3: Promoting Teamwork and Collaboration
Learning to be a good team member benefits each of us as well as any organization to which we belong. This module discusses diversity and how it has a positive influence in the workplace, the importance of sensitivity to individual differences, the benefits and challenges of teamwork and collaboration, and the value of strong leadership skills.
Module 4: Thinking Critically and Solving Problems
Innovation, creativity, and flexibility in the workplace are more important than ever. In this final module, learners learn to evaluate the elements of critical thinking including evidence, reasoning, and fallacies.
Chandra Answers to Attitude
Work Ethic Without Soft Skills
Work Ethic With Soft Skills
- Program Facilitator Guide — facilitators and instructors have access to hands-on materials to expand on their knowledge and skills gained from the digital courseware. Facilitator guide includes: instructional units with learning objectives, independent and group exercises, debrief and review, along with formative and summative assessments.
- Project-Based Learning Activities — In addition to the self-directed activities and application, learners engage in a collaborative PBL activity around one of the 4 modules. Learners work in groups of five, and review the project instructions to complete a collaborative task within the project deadline of one hour. Learners present their findings or completed project.
- Culminating Capstone Project — To assess in the transfer of knowledge and application of the essential soft skills, learners engage in a final capstone project or task. Learners practice questioning techniques, research of key information, gather references and recommendations, and practice effective organization, planning, and communication skills.
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